The Nassau County Property Appraiser’s Office is dedicated to providing residents, business owners, and real estate professionals with accurate information, responsive support, and accessible public services. Whether you have questions about property assessments, exemptions, tangible personal property (TPP) filings, or GIS mapping tools, the office offers multiple ways to get in touch. Our goal is to make communication easy and efficient—whether you prefer to reach us online, by phone, or through an in-person visit.
The Property Appraiser’s staff is available to assist with inquiries related to property ownership records, market and assessed values, tax exemptions, and appeal procedures. You can also receive guidance on how to use online tools such as the Property Search Portal, Tax Estimator, or Homestead Exemption filing system.
Located at the heart of Nassau County, the office maintains regular business hours and provides several satellite locations for added convenience. Each inquiry is handled with professionalism and accuracy, ensuring residents receive clear information and timely service. Whether you’re a homeowner verifying your property value, an investor researching parcels, or a business owner filing TPP forms, the Nassau County Property Appraiser’s Office is here to help every step of the way.
Main Office – Fernandina Beach (Administrative Headquarters)
The Fernandina Beach Main Office serves as the administrative headquarters of the Nassau County Property Appraiser’s Office, providing a full range of property-related services to residents, businesses, and professionals across the county. This is where most core administrative, assessment, and recordkeeping functions are handled. Whether you need to speak directly with appraisal staff, submit documentation, or get personalized guidance on property-related matters, the Fernandina Beach office is the central hub for all inquiries and filings.
The main office operates as the primary point of contact for questions regarding property assessments, exemptions, tangible personal property (TPP) filings, and property ownership verification. Visitors can receive in-person support for both residential and commercial properties, including guidance on applying for homestead and other exemptions, appealing property assessments, or accessing parcel maps and GIS data. The office is designed to offer transparent, efficient, and accurate assistance, ensuring every visitor receives comprehensive support.
Services Available at the Main Office:
At the Fernandina Beach headquarters, property owners and professionals can access a wide variety of services, including:
- Property Assessments: Assistance with understanding how your property’s market and assessed values are determined.
- Exemption Applications: Guidance and filing for Homestead, Senior, Disability, Widow/Widower, and Veterans exemptions.
- Tangible Personal Property (TPP) Filings: Help with completing and submitting annual TPP returns for businesses and rental properties.
- Ownership & Records Assistance: Verification of ownership details, parcel identification, and property boundaries.
- Appeal & Adjustment Guidance: Support for property owners wishing to challenge or review their assessments.
- Public Information & GIS Support: Help navigating the Property Search Tool, GIS maps, and other digital resources.
Location & Contact Details:
- Address: Nassau County Property Appraiser’s Office
96135 Nassau Place, Suite 4, Yulee, FL 32097 - Phone: (904) 491-7300
- Email: info@nassaupropertyappraiser.com
- Office Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
The office maintains regular weekday hours to accommodate public visits and document submissions. Walk-ins are welcome, though scheduling appointments for more complex matters—such as exemption consultations or appeals—is recommended to ensure timely service.
Why Visit the Main Office?
Visiting the Fernandina Beach administrative office provides direct access to knowledgeable staff who can answer your questions and help you complete essential property-related tasks in person. This location is ideal for:
- Submitting Applications: File your Homestead Exemption, TPP returns, or property change forms directly.
- In-Person Consultations: Discuss your property’s assessed value or exemption status with certified appraisers.
- Records Review: Access official property files, maps, and public records that may not be available online.
- Document Assistance: Receive help with completing or verifying property-related paperwork and forms.
- Technical Support: Get hands-on assistance navigating Nassau County’s digital tools, such as the Property Search and Tax Estimator portals.
The Fernandina Beach main office represents the core of property appraisal services in Nassau County, ensuring that all residents have reliable, face-to-face access to accurate information and expert guidance.
Office Locations & Services
The Nassau County Property Appraiser’s Office operates multiple locations throughout the county to ensure that residents, property owners, and businesses have easy access to essential property-related services. In addition to the main administrative headquarters in Fernandina Beach, there are branch offices located in Callahan and Hilliard to conveniently serve residents in different parts of the county. Each branch offers a variety of services tailored to meet local needs, including exemption applications, property record access, and document submissions. These offices are designed to make it easier for property owners to complete filings, review assessments, or receive personalized assistance without needing to travel far.
Callahan Branch
The Callahan Branch Office serves property owners and residents in the central and western areas of Nassau County. This location offers basic assistance with property exemptions, record searches, and document drop-offs, making it a convenient alternative to visiting the main office in Fernandina Beach.
Services available at the Callahan Branch include:
- Filing and updating Homestead and other exemption applications.
- Accessing property ownership records and parcel information.
- Submitting supporting documents or forms for property assessments or exemptions.
- Receiving guidance on online tools such as the Property Search and Tax Estimator.
- General customer assistance for property-related inquiries.
The Callahan Branch provides efficient support for common property matters, ensuring that residents can complete their filings and access accurate information locally.
Location & Hours:
- Address: 96135 Nassau Place, Suite 4, Yulee, FL 32097
- Phone: (904) 491-7300 (Main Office Line – ask for Callahan Branch support)
- Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Hilliard Branch
The Hilliard Branch Office is designed to serve residents in the western region of Nassau County, offering convenient access to property data, exemption filings, and assessment information. This office helps ensure that even those living farther from the county seat can manage their property records efficiently.
Services available at the Hilliard Branch include:
- Filing Homestead, Senior, and Disability exemption applications.
- Requesting property assessment data or valuation explanations.
- Conducting property record searches using parcel numbers or owner information.
- Submitting documentation and appeal-related forms.
- Getting assistance with GIS and digital property tools.
The Hilliard Branch provides a helpful, community-focused environment for residents to complete essential property-related tasks without traveling long distances.
Location & Hours:
- Address: 96135 Nassau Place, Suite 4, Yulee, FL 32097
- Phone: (904) 491-7300 (Main Office Line – ask for Hilliard Branch support)
- Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.
Both the Callahan and Hilliard branches play a vital role in ensuring countywide accessibility and convenience for all Nassau County property owners. Whether you’re filing for exemptions, checking property records, or seeking clarification on your tax roll data, these branch offices provide knowledgeable staff ready to help with professionalism and accuracy.
Online Contact Options
The Nassau County Property Appraiser’s Office provides several online contact options to make it easier for property owners, residents, and professionals to reach the right department without needing to visit an office in person. Whether you have a question about property assessments, need assistance with exemptions, or require technical support for the county’s digital tools, the online system ensures quick and convenient communication. Each contact form or email channel is directed to specialized staff members who can provide accurate and timely responses based on your inquiry type.
General Inquiries
For broad questions about property assessments, ownership records, or exemptions, residents can use the General Contact Form available on the official Nassau County Property Appraiser’s website. This form allows you to submit detailed questions regarding your property’s assessed value, ownership updates, or filing procedures. Once submitted, your inquiry is directed to the appropriate department for follow-up.
Examples of general inquiries include:
- Clarifying property values or taxable assessments.
- Checking the status of exemption applications.
- Requesting guidance on appeal procedures.
- Asking about office hours or filing deadlines.
Using the online form ensures that your request is properly documented and routed for efficient handling.
Submit a Records Request
If you need official property documents or certified records, you can request them directly through the Property Appraiser’s website or by email. This service is ideal for obtaining property ownership information, legal descriptions, parcel data, or historical assessments.
Records that can be requested include:
- Ownership and transfer history.
- Legal property descriptions and parcel maps.
- Tangible Personal Property (TPP) filing details.
- Assessed and taxable value reports.
Requests are typically processed within a few business days, and electronic copies (PDF or Excel) are provided whenever possible. Some records may require in-person verification or minimal fees for certified copies.
Exemption Questions and Assistance
For questions about Homestead Exemptions, Veteran Exemptions, Senior Savings, or Disability Exemptions, the Nassau County Property Appraiser’s team offers online support through dedicated contact channels. Property owners can use the online exemption inquiry form or email the office directly for personalized assistance.
Online exemption assistance can help with:
- Determining eligibility for various exemptions.
- Step-by-step filing guidance.
- Checking the status of submitted applications.
- Understanding exemption benefits and savings.
This ensures homeowners receive the right information before filing or renewing exemption applications.
Technical Support & Online Tools Assistance
If you’re experiencing issues with the Property Search Tool, GIS Mapping System, or Tax Estimator, the Property Appraiser’s Office provides dedicated technical support to help troubleshoot and guide users through these platforms.
Technical support can assist with:
- Navigating the GIS map layers and parcel viewer.
- Troubleshooting property search errors or missing data.
- Understanding tax estimate calculations and property values.
- Accessing downloadable reports or forms online.
Support requests can be submitted through the Technical Assistance Form on the website or by emailing the IT support team. This ensures residents and professionals can confidently use the county’s online tools to access accurate property information anytime, anywhere.
These online contact options make it easier than ever to communicate with the Nassau County Property Appraiser’s Office—saving time while ensuring fast, reliable, and accurate assistance for all your property-related needs.
Common Reasons to Contact
The Nassau County Property Appraiser’s Office serves as a vital point of contact for homeowners, businesses, and property professionals who need assistance with assessments, exemptions, records, or general property-related inquiries. Whether you’re a new resident applying for tax savings, a business owner managing Tangible Personal Property filings, or a landowner verifying zoning and parcel information, the office provides a range of services designed to ensure clarity, accuracy, and compliance with Florida property tax laws. Below are the most common reasons residents and professionals reach out to the Property Appraiser’s Office.
Apply for or Check the Status of a Homestead Exemption
One of the most frequent reasons to contact the office is to apply for the Florida Homestead Exemption or confirm the status of a pending or approved exemption. This exemption can provide significant tax savings for permanent Florida residents who own and occupy their property as their primary home.
You can reach out to:
- Verify your eligibility for the Homestead Exemption or other savings programs such as the Senior, Veteran, or Disability exemptions.
- Confirm application deadlines (usually March 1 each year).
- Check approval status or inquire about missing documentation.
- Receive filing assistance for first-time applicants or recent homebuyers.
The Property Appraiser’s staff can guide you through the process, ensuring you receive all eligible benefits.
Request Ownership, Deed, or Legal Property Records
Property owners and professionals often contact the office to obtain official records, including ownership verification, legal descriptions, and deed documentation. These records are essential for real estate transactions, legal proceedings, and title verification.
You can request:
- Ownership and transfer history for any parcel.
- Legal descriptions and boundary details for land parcels.
- Official copies of recorded property documents.
These records can be accessed through the Property Appraiser’s online portal, or requested via email or in-person at the main office.
Appeal Your Property’s Assessed Value
If you believe your property’s assessed value is inaccurate, you may contact the office to request an informal review or begin the formal appeal process. Property owners often do this after receiving their TRIM (Truth in Millage) Notice, which lists the proposed assessment and taxes for the year.
The office can help you:
- Understand how your property’s value was determined.
- Provide supporting data such as comparable property sales.
- Explain the appeal submission process and deadlines for the Value Adjustment Board (VAB).
- Assist with documentation required for your appeal.
Early communication with the Property Appraiser’s Office can often resolve issues before a formal hearing is needed.
Get Assistance with Tangible Personal Property (TPP) Returns
Businesses and rental property owners are required to file Tangible Personal Property (TPP) tax returns annually for equipment, furniture, and other assets used in their operations. The Property Appraiser’s staff can provide guidance on filing procedures, deadlines, and exemptions.
You can contact the office to:
- Request the DR-405 TPP form.
- File or amend your TPP return online or by mail.
- Check filing status or confirm exemptions, such as Florida’s $25,000 TPP exemption.
- Avoid common filing mistakes and late penalties.
Staff are available to help ensure your business remains in compliance and benefits from available tax savings.
Verify Parcel Boundaries, Zoning, and Land Use
Property owners, developers, and surveyors often contact the office to confirm parcel boundaries, zoning designations, and land use classifications. The Property Appraiser’s GIS Mapping System provides visual parcel data, but official verification may require additional documentation.
The office can help you:
- Locate your parcel ID and boundary information.
- Review zoning codes and land use classifications.
- Identify property overlaps, easements, or adjacent parcels.
- Access aerial maps and zoning overlays via the online GIS portal.
This information is particularly important for construction planning, land development, and due diligence research.
Schedule an Appointment for In-Person Services
While many services are available online, some processes — such as exemption consultations, appeals, or notarized requests — may require in-person appointments.
You can schedule an appointment to:
- Submit applications or supporting documents.
- Consult with an appraiser about property valuations.
- Receive one-on-one assistance with filing or appeals.
Appointments can be made by calling the main office or using the online scheduling system for faster service.
Report Incorrect or Outdated Property Information
If you notice inaccuracies in property data, such as square footage errors, ownership discrepancies, or outdated improvements, it’s important to report them promptly. The Property Appraiser’s Office can review and correct these details to maintain accurate public records.
You should contact the office to:
- Report errors in property characteristics (e.g., lot size, building data).
- Update ownership or mailing address information.
- Flag incorrect exemption statuses.
- Notify the office of demolished or newly built structures.
Providing accurate information ensures fair assessments and prevents potential discrepancies in future tax rolls.
Each of these contact reasons helps maintain transparency, accuracy, and fairness in Nassau County’s property assessment and taxation processes. The Property Appraiser’s Office encourages residents to reach out whenever clarification, documentation, or direct support is needed.
We’re Here to Help
The Nassau County Property Appraiser’s Office is committed to offering professional, courteous, and timely assistance to all residents, business owners, and real estate professionals. Their mission goes beyond assessing property values — they aim to make property ownership and taxation processes clear, accessible, and stress-free for everyone in Nassau County.
Whether you need help filing for a Homestead Exemption, completing your Tangible Personal Property (TPP) return, reviewing your property assessment, or simply navigating the online tools like the GIS mapping system or Tax Estimator, knowledgeable staff are available to guide you every step of the way.
The office values transparency and accuracy in every interaction. By maintaining open communication, offering clear explanations of property assessments, and providing user-friendly online services, the team ensures that you always have the information and support you need to make confident property-related decisions.
Assistance is available both online and in-person — through the main office, local branches, or the official website’s contact and records request forms. Whether you prefer a phone consultation, an email inquiry, or an in-person meeting, the Property Appraiser’s staff is ready to help you understand your property data, address any concerns, and ensure that your records and exemptions remain accurate and up to date.
Accessibility & Language Services
The Nassau County Property Appraiser’s Office places a strong emphasis on accessibility, inclusivity, and equitable public service. The office ensures that every Nassau County resident—regardless of physical ability, language proficiency, or communication barriers—can fully access property-related information, records, and services. From ADA-compliant facilities to multilingual support, the office continuously works to remove obstacles and enhance public engagement for all.
Accessibility Accommodations (ADA Compliance)
The Nassau County Property Appraiser’s Office is fully committed to compliance with the Americans with Disabilities Act (ADA) and Florida accessibility regulations. All public offices feature accessible entrances, ramps, designated parking spaces, and restrooms to accommodate individuals with mobility challenges. Service counters are designed for ease of use by visitors in wheelchairs or with other mobility aids.
Staff members are trained to provide respectful, individualized assistance to anyone requiring additional support. Whether you need help filling out forms, accessing online resources, or understanding assessment information, accommodations can be made on-site. The office also ensures digital accessibility on its website, making online tools like the property search, tax estimator, and exemption applications usable with screen readers and assistive technologies.
Visitors who require specific accommodations—such as extended assistance, sign language interpretation, or other support—are encouraged to contact the office in advance to ensure services are prepared for their arrival.
Language Interpretation Services
To serve Nassau County’s multilingual community, the Property Appraiser’s Office provides language interpretation and translation services upon request. Non-English speakers can receive assistance when discussing assessments, exemptions, or property filings, ensuring they have full access to vital information and can make informed decisions.
Language services are available for commonly spoken languages in the region, and arrangements can be made for other languages with advance notice. Bilingual staff or certified interpreters may assist either in person or by phone, depending on the visitor’s preference and the nature of the request.
These services reflect the office’s commitment to eliminating language barriers and ensuring that all residents—homeowners, business owners, and investors alike—can communicate effectively with the Property Appraiser’s team.
Alternative Formats & Large Print
The Nassau County Property Appraiser’s Office provides property notices, assessment reports, and official documents in alternative formats for residents with visual impairments or print disabilities. Large-print, high-contrast, and accessible digital versions of important documents are available upon request to ensure readability and ease of navigation.
In addition, the office can coordinate with third-party providers for Braille transcriptions or compatible file formats for screen readers, ensuring everyone can access the same level of detail and accuracy in property-related communications.
Residents who require materials in alternative formats should make their requests as early as possible, allowing the office sufficient time to prepare the documents before a scheduled visit or filing deadline.
How to Request Accessibility or Language Services
If you require ADA accommodations, language interpretation, or alternative document formats, the Nassau County Property Appraiser’s Office encourages you to reach out in advance to arrange appropriate assistance. Requests can be made by phone, email, or through the online contact form on the official website.
When submitting a request, include:
- Your name and contact information
- The type of accommodation or service needed (e.g., interpreter, large print, wheelchair assistance)
- The date and time of your planned visit or appointment
The main office staff will confirm arrangements and ensure the necessary accommodations are ready. For urgent or walk-in needs, visitors are also welcome to speak directly with front desk personnel, who will make every effort to provide immediate support.
By prioritizing accessibility and inclusivity, the Nassau County Property Appraiser’s Office reinforces its dedication to serving every resident with professionalism, transparency, and respect—ensuring that no one is excluded from accessing essential property information or county services.
Holidays & Office Closures
The Nassau County Property Appraiser’s Office observes official federal and state holidays throughout the year to allow staff time for rest, observance, and family gatherings. During these dates, all office locations — including Fernandina Beach (main office), Callahan, and Hilliard branches — will be closed to the public. Regular operations, including in-person services, phone support, and document processing, will resume on the next business day following the closure.
To avoid delays in filing deadlines, exemption applications, or property-related inquiries, residents and businesses are encouraged to plan ahead by submitting requests or visiting the office before scheduled closures. Online tools such as the Property Search, GIS Maps, and Tax Estimator remain accessible year-round, even when physical offices are closed.
Offices Are Closed On the Following Holidays:
The Nassau County Property Appraiser’s Office follows the official holiday calendar observed by Nassau County government. Offices are closed on:
- New Year’s Day (January 1)
- Martin Luther King Jr. Day (Third Monday in January)
- Memorial Day (Last Monday in May)
- Independence Day (July 4)
- Labor Day (First Monday in September)
- Veterans Day (November 11)
- Thanksgiving Day (Fourth Thursday in November)
- Christmas Day (December 25)
If a holiday falls on a weekend, the office may close on the nearest weekday in accordance with county policy. Any changes to this schedule will be announced in advance through official notices and the Nassau County Property Appraiser website.
Stay Updated on Office Schedules
For the most accurate and current information about office hours, temporary closures, or holiday schedules, residents are encouraged to check the official Nassau County Property Appraiser website. Notices regarding early closures, weather-related delays, or special scheduling (such as during tax season or year-end assessments) are posted promptly to ensure the public is informed.
💡 Tip: Before visiting, always verify the office’s operating status online or by calling (904) 491-7300, especially during holiday weeks. This helps avoid unnecessary trips and ensures timely assistance with property-related matters.
By staying informed and utilizing online tools, Nassau County property owners can continue managing their property assessments and exemptions efficiently — even during seasonal office closures.